Customer Support

About the role

We are hiring Customer Support representatives to provide excellent service and support to our customers.

This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints and issues promptly
• Provide product information and guidance to customers
• Process service requests and follow up on cases
• Maintain accurate records of customer interactions
• Escalate complex issues to appropriate teams
• Gather customer feedback for improvement
• Ensure high customer satisfaction scores

Requirements

• Minimum education SMA/SMK or equivalent
• Experience in customer service is preferred
• Excellent communication and listening skills
• Patient and empathetic demeanor
• Problem-solving abilities
• Proficient in basic computer applications
• Able to work in shifts if required
• Fluent in Indonesian, English is a plus